The LinkPoint gateway will not allow the same order number to be submitted more than once. If a transaction is declined the order number must be changed.

SGS Error

SGS-005005: Duplicate transaction.

Submitted by admin on Mon, 03/15/2010 - 19:24

The default fraud settings do not allow the same amount on the same credit card to be submitted more than once within 10 minutes. If a transaction is declined the customer will need to wait 10 minutes before trying again. You can change this setting on LinkPoint Central.

Log into LinkPoint Central
Click on Admin in the top menu
Under Fraud Settings click on "Set Lockout Times"
Change "Duplicate Locktout Time" from 10 minutes to something less.

SGS Error

SGS-005999: There was an unknown error in the database

Submitted by admin on Mon, 03/15/2010 - 19:23

Normally you will receive this error when you enter the wrong order number (OID) when trying to modify or cancel a periodic bill. Make sure the order number is for an active periodic bill.

SGS Error

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SGS Error